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What a huge disappointment this company and it's people are. They asked for things that didn't apply and I called and they told me to just say it doesn't apply on the application. Now it over a week after the dead line and I received no call or email as to the status...
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Anonymous
William

Key Bank is absolutely awful.Their lack of cooperation enabled a major *** of my checking account through PayPal earlier this year.Despite adequate warning, Key allowed the fr...

#1134374
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I bought a new car and it is financed thru key. the first payment was due on the 14th and on the 15 they called me asking where the payment was and how it was paid and when. i asked why i would be contacted a day after it was due and the person who i talked to said its...
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Anonymous
Smitty

You're way off bade.Every bank I've ever heard of (now) calls you the first day after a due date.They will call you every day, often multiple attempts per day.Also engaging in...

1.0
Brooklyn, Ohio
#1131694
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Key Bank is the worst financial institution I have ever used. My husband used the mobile deposit app and even checked afterwards where it showed "pending ". We received no notification that it wasn't being deposited. Even though Key Bank could see this - they would not...
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1.0
#1122337
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Key Bank Usa - Lost title

Key Bank Usa
#1110025
1.0
Details
I purchased a mobile home in 2007 when it was Harleysville bank then it was sold to first Niagara now key bank paid loan off in full in may 2015 did not receive title for home tried contacting them no help trying to sell home and cannot due to no title they sure took my money every month but now they cannot produce a title customer service is a joke
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Key Bank Usa - A scam

Key Bank Usa
#1095613
There was an unauthorized charge of 26 dollars taking out of my account this happened again on the 15th of august. Keybank is a scam
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Key Bank Usa - Horrible experience

Key Bank Usa
#1086715
1.0
Details
Even though I pay on time, they claim it was not processed within timeline. So I am charged with more fees. Sometimes I do not even receive a statement, I have to call them. I just do not know where to begin, just a horrible experience.
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Key Bank Usa - Terrible

Key Bank Usa
#1080057
1.4
Details
Opened an account took 7 weeks to get a debit card took 3 tries to get one. 1st one never came 2nd reissue never came 3rd time had it sent to bank took 12 more days.
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It does not matter what time of day or branch. They only have 1 teller working both counter and driveup and they are always as slow as a snail. Just now I waited 15 min. In the drive up window line with only 1 car infront of me, when I saw 2 more cars pull into the...
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1.0
#1117869
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deposited $79. into ATM. Five days later they took ATM apart. THEY called ME...said , we found your money in ATM...was $79. over. But they still will not give it back ...they say I need to call a 1800 number and file something to get it back. They called me!!! They...
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1.0
I didn't like
  • Takes unfair advantage of consumers
#1109125
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I have had the same account number for 30 years, Key Bank is just the most recent bank that has bought out First Niagra, which bought out HSBC, which bought out First Federal, which bought out NorthStar and so on... I am sure I missed a few, but you get the point....
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2.5
I liked
  • How user friendly your web site and cell application is
I didn't like
  • I do not like how you close credit accounts based to inactivity
  • Knowledge of the service reps
#1106415
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I CALLED TO SKIP A HOUSE PAYMENT . I WAS NOT WORKING., THEY SAID TO SEND COPIES OF ACCOUNT TO A DEPARTMENT. I DID . THEY SAID THEY NEED TWO MORE COPIES. I NEVER SENT THEM AND MADE THE HOUSE PAYMENT. THEY CHARGED A FEE TO MY HOME LOAN. $185 .00 I CALL AND HAVE NOT GOT...
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1.0
I didn't like
  • Takes unfair advantage of consumers
#1105367
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My payroll department made a mistake and left off a number from my checking account which delayed my direct deposit. Friday Aug. 25th 2017, I spoke with the ACH department who assured me after verification of the information regarding my deposit; that the money would...
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1.0
#1093172
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The account was only maybe a week old and key bank put block on it and they said it was because of fraudulent account activity they also did not issue my rent for account activity this was for a personal checking account now i cant unlock it and key bank wont unlock it...
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1.0
I didn't like
  • I am pissed off
#1065719
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*** bank. I discovered a couple of dollars missing in my checkings account. I called the *** 800 number this *** dumb phillipino female with an accent tells me all these lies about how they can automatically take out 17 dollars from my account because i used the atm a...
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Anonymous
Anonymous

Something about you is very racist. Do you think that being Philippina influenced what she told you? She was reading a script. I don't think that your ethnicity is any reas...

#1065376
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