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key bank bank account money customer service customer service business branch fees
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2.1
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In Philadelphia Bustleton location clerk named Lana was the most uninformed person I have ever met. In addition her rudeness was beyond anything I have ever experienced while banking. After I told her that she is not in Russia anymore she calmed down a little, but boy,...
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ID
#1355366 Review #1355366 is a subjective opinion of poster.
Service
Key Bank Usa Banking Service
Reason of review
Poor customer service
I had to close my son's account when he passed away. The manager did not say anything kind to me like sorry for your loss. She acted very agitated with me when i gave her the death certificate and said i needed to show her proof the funeral home was paid. I did not...
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1 comment
Anonymous
#1546182

I will definitely be closing my account, my account was opened at the Dearborn branch in Dearborn Michigan and the tellers and manager were rude and disrespectful, I deposit my work check and they now have been holding it since Monday because my account is new they say this has been the worse experience I’ve ever had with a bank in my life

ID
#1328817 Review #1328817 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details

Update by user Jul 30, 2018

They have not even called me. I have to continuously write or call only to hear a canned script of waiting 10 days: as a good customer ; they could of did a courtesy refund in 1/2 the overdraft charges but instead they keep returning my utility bills back unpaid. All...

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1 comment
Anonymous
#1532131

Agreed, its all over the news.

ID
#1315924 Review #1315924 is a subjective opinion of poster.
Cons
  • Not even a courtesy of half of those fees waived
  • Entire experience incompetent and unethical people
Reason of review
Poor customer service
Loss
$3500
Preferred solution
Full refund
1.0
Details
I overdrue my account by 1.73 thats one dollar and seventy three cents and thus was at 7 oclock at night no wat to put money in to fix...next morn at 9:00 when they open put in 2 dollars...called and it said acct was 23 cents...then they hit me with an overdraft...what...
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3 comments
Anonymous
#1616272

Keep your check book balanced......Do not spend money you don't have.....Problem solved....You're welcome... It's not that hard.

This is easily avoidable and completely your fault.

OK... tell me about how I must work for them.

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ID
#1314413 Review #1314413 is a subjective opinion of poster.
Product
Key Bank Usa Account
Very weird, the employees are always filthy, cannot understand or answer simple questions, look out for the employees with the african and asian accent they are always looking to steal from you while you least expect. Very filthy employees how is this bank still on...
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1 comment
Anonymous
#1532728

Go to ripoffreport and report it. They seem to care a bit if you report it there.

Or especially on their Facebook . I am victim to it as well. One keybank branch manager told an older lady that “I have to be careful what I give back in overdraft fees. I don't want to get my hand slapped.

They are watching me very carefully, I could lose my job. This is what happens when you count on funds available. No one knows how long pending is? Our available funds are different than your screen available funds.

Just because it says available doesn't necessarily mean it's available. Your online screen is different than mine. You made this mess, not Key. You are spending more than you are making (and the older lady is thinking “no you are taking more than I am making), fees-fees-and more fees.

The harder & longer we work the more money they took. They have left us unable to pay our leases.”

ID
#1295019 Review #1295019 is a subjective opinion of poster.
Service
Key Bank Usa Customer Care
Reason of review
Poor customer service
1.0
Details
While attempting to use my debit card in the United Kingdom at the same Lloyds Bank cash point I always do, I was told to contact the bank. I did so and was told that it appeared that there might be fraudulent activity on my card and they went about listing items which...
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ID
#1294561 Review #1294561 is a subjective opinion of poster.
Service
Key Bank Usa Debit Card Replacement
Pros
  • Danielle
Cons
  • Entire experience incompetent and unethical people
Reason of review
Poor customer service
Loss
$8000
Preferred solution
Let the company propose a solution
Tags
  • Key Customer Service
I'm not a member but this bank had a lien hold on my home from the previous owner wich my title company had already taken care of before closing 2 years before, when I had bought the house, well they had told me this account was not close and that the previous owner...
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ID
#1283704 Review #1283704 is a subjective opinion of poster.
Product
Key Bank Usa Account
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
Took out a HELOC for $100,000. KeyBank gave me the loan then during the process took out not one but two liens for the loan. They admitted the mistake but can do nothing to fix it. My Title company/Escrow company made multiple attempts to correct by faxing in requests...
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ID
#1262122 Review #1262122 is a subjective opinion of poster.
Service
Key Bank Usa Home Loan
Cons
  • Empty promises to do something
Reason of review
Poor customer service
Loss
$100000
Preferred solution
Deliver product or service ordered
Horrible horrible horrible experience at KeyBank on McAndrews and crater Lake Avenue in Medford Oregon. Long story short I deposited a check into my checking account that is for my business and the teller during the process of depositing the check explained to me that...
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1 comment
Anonymous
#1525834

Key Bank is the same everywhere.they owe my wife and me about 11000 dollars in returned fees and charges due to a fraud when our account was breached. Theyonly returned half of our money then took half back in so called fees. ou are better off with your money under your mattress!

ID
#1262011 Review #1262011 is a subjective opinion of poster.
Product
Key Bank Usa Check Deposit
Reason of review
Poor customer service
1.0
Details
This bank lists daily transactions in whatever order they can to generate the most fees. I have direct deposits of payroll and other deposits on the same date every month (a small amount less than $10). I had recently authorized a recurring payment via debit card with...
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1 comment
Anonymous
#1532258

Agree with you. My loss was a lot larger unfortunately but we got to put a stop to this.

ID
#1255672 Review #1255672 is a subjective opinion of poster.
Product
Key Bank Usa Direct Deposit
Cons
  • Being verbally attacked and abused
  • Knowledge of the service reps
  • Being treated like i was unintelligent
Reason of review
Poor customer service
Loss
$74
Preferred solution
Full refund