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1.0
Details
INCOMPETENT MANAGERS AND CUSTOMER SERVICE!!! NO MATTER HOW MANY TIMES (WHICH HAVE BEEN MANY!!) THAT WE HAVE SUBMITTED IMPORTANT DOCUMENTS , SUCH AS A "POA" TO UPDATE INTO THEIR SYSTEM, THEY HAVE REPEATEDLY,...AGAIN REPEATEDLY NOT TAKEN CARE OF TO ENTER INTO AND UPDATE...
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ID
#1247928 Review #1247928 is a subjective opinion of poster.
Service
Key Bank Usa Customer Care
Cons
  • Entire experience incompetent and unethical people
  • I am pissed off
Reason of review
Poor customer service

Key Bank Usa - Fat obese *** working as an employee

Keybank branch in bridgeport tacoma, i was at the branch few weeks ago, she had no idea what she is doing, she is too busy paying attention to how much i have in my account. She talks and sounded like a *** Keybank sucks
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ID
#1240298 Review #1240298 is a subjective opinion of poster.
Service
Key Bank Usa Customer Care
Reason of review
Poor customer service

Key Bank Usa - Relese my funds

3.0
Details
Yea and im sposta get 2 plane tickets so we can go see our daughter who is hurt pretty bad right now
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ID
#1238539 Review #1238539 is a subjective opinion of poster.
Reason of review
Poor customer service

Key Bank Usa - Worst Bank

1.4
Details
After i paid my auto loan off they continued to charge via auto pay on my account. They stated this is standard even though the account is paid off. Also stated no refund would be given even though it was already paid. This is one of many issues i have had with the bank. Dont expect anyone there to help either as they have the worst customer service.
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ID
#1225473 Review #1225473 is a subjective opinion of poster.
Product
Key Bank Usa Account
Reason of review
Problems with payment
On March 5, 2018, I went to the Key Bank Branch located at 30 West Whipp Road in Centerville Ohio to open a checking account. After about two and a half hours later, I thought that the task was successfully completed. They placed a three day hold on my annuity check,...
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ID
#1210813 Review #1210813 is a subjective opinion of poster.
Product
Key Bank Usa Checking Account
Reason of review
Poor customer service

Key Bank Usa - Putting a hold on a check twice

1.0
Details
I deposited a check they made $100 available, and they put 400 on hold. then they put another hold on the check for $500, making my account negative. I spend all day on the phone talking to different people to be told there's nothing I can do about it.
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ID
#1203414 Review #1203414 is a subjective opinion of poster.
Product
Key Bank Usa Checking Account
Reason of review
Problems with payment
1.0
Details
I have a key bank debit card for my unemployment customer service is no help they have a bogus phone number which advertisers roadside help and the number that's on the back of the card the representative cannot assist there is no available supervisor when needed. On...
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ID
#1199568 Review #1199568 is a subjective opinion of poster.
Service
Key Bank Usa Customer Care
Reason of review
Poor customer service
1.0
Details
I would just like to add to my first complaint. Its quite irronic that the key bank wants me to trust them and keep my money at their bank but as a customer when I have a issue with the money I received from them , they don't trust or believe me. I don't normally have...
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ID
#1196739 Review #1196739 is a subjective opinion of poster.
Service
Key Bank Usa Customer Care
Reason of review
Poor customer service
1.0
Details
I went into key bank in my neighborhood payday before last to take some money out of my account. I had gotten 60 dollars out in the form of 40 dollars cash and two 10 dollar rolls of quarters. I'm a bus rider so when I opened one of the coin rolls it had a Canadian...
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ID
#1196700 Review #1196700 is a subjective opinion of poster.
Product
Key Bank Usa Account
Pros
  • Convenient
Cons
  • No accountability for their mistakes
Reason of review
Problems with payment
1.2
Details
My debit card had been lost and that's totally on me. I can't blame them for that. So, as they advise you do and as any sane person would do, I called them to cancel the card and order a new one. Okay, easy enough. They then ask if I would like to rush ship it, an act...
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1 comment
Anonymous
#1433467

Poor performance of some employees of Key Bank far exceeds the imagination.

Not to steal your thunder, but last May they allowed my checking account to be drained by PayPal (itself hacked) despite a telephone conversation Sunday night and a personal visit to a branch Monday A.M.

They were informed of the exact amounts and "recipients" both times, Monday acknowledging Sunday's call in the records and no attempt to cash the fraudulent amounts ; Tuesday the account was overdrawn.

Then came a parade of paperwork and calls from Key ; the most annoying from an investigator who wasted 45 minutes of my life rehashing everything in an irritating manner and still not seeming to understand what happened.

Then there was the time we applied for a construction loan and they "lost" all of our personal information, financial statements, etc.

and a set of preliminary drawings.

I'll gripe no more ... but let's agree ; no more new accounts at Key.

ID
#1190656 Review #1190656 is a subjective opinion of poster.
Service
Key Bank Usa Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered