Key Bank USA - A Thief in a Bank or a Bank of Thieves
Vow, I should have read those reviews before doing business with key Bank! I used Key Bank Guilderland Branch for a very long time.
A year ago, I realized there was a monthly fee taken out of my checking account, cumulating to $375 ($25/month). Prior to the occurrence of the fee, I worked with the Bank to re-arrange my account type so that there would be a fee charged on it. When I found out the large amount of fees, I called Key Bank general number and was referred to a โrelationship managerโ at the University branch. I talked to the manager and she agreed that the fees should not be taken out of the account but didnโt do anything in a period of almost six months.
Last week I went to the Guilderland branch and the manager there, Guy Prisciandaro, literally told me that I should have noticed the fee early and now he would not do anything to pay it back โ โI am a thief but you need to catch me early; otherwise I take your money.โ I closed my account at Key Bank this afternoon. This is a bank of thieves and we idiots put our money in the hands of those thievesโฆ. You only have yourself to blame for doing business with people like that.
Stay as far away as you can!
Reason of review: Pricing issue.
Key Bank USA Cons: Not trust worthy.
Location: Albany, New York
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$25 per month which totaled $375? That is 15 months that you did not look at your statements or come into a KeyBank Branch to inquire about what was going on?
Even if it took the Relationship Manager at the University Office 6 months to do anything, you still had 9 months prior that you did not even look at your account or check online banking? You could have had a baby in that time! Shame on you! You are just as much to blame as the bank.
I check my online banking at least once to twice per week as should everyone. If you don't keep track of your accounts, you allow banks like KeyBank to debit your account uncontested. Unfortunately, you are then at their mercy because you signed an account agreement that stated the terms and charges.
When you sign a contract you are bound by those terms. I really hope that you do not hold advanced academic degrees, because you do not deserve them.