On April first I purchased a new car and while i was at the chevy dealer, they called key bank to get a buyout number for my previous loan. Everything was handled by Key Bank and the dealer and I was clear.
Thirty days later I have received letter after letter and multiple annoying calls to my home that I owe$59.00 to Keybank. At this point they have spent more than that in time and effort but I have called(and have it written down) that I spoke to the Customer service supervisor Michelle on 7/19/19 and Mary on 6/19/19 who assured me they would look into this as I do not see this being my problem. If they gave the chevy dealer the wrong amount, that is their fault and it should be handled with the chevy dealer. I have a signed receipt that my account was clear.
How do I stop these annoying, harassing calls. Should I start a harassment suit?
Reason of review: Problems with payment.
Preferred solution: Let the company propose a solution.