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STAY AWAY FROM KEYBANK!!! I opened up a keybank account over a month ago, due to a good promo that they were running.Out of no where, my debit card wasn't working so I decided to give them a call. They told me that my and my wife's account is being closed .After a few days of trying to get through to the fraud department, I spoke to the women who actually closed my account her name was "Sara". She said "Keybank has a right to close my account with out providing any reason or notice". She was extremely rude and didn't want to give me any info.When I called again she said she doesn't feel conformable talking to me as I sound like a different person. Additionally they can't send me a check for my account balance, and that I have to go down to the nearest keybank branch which is 3 and a half hours away from me. I opened this account online since there was no branch near me. I find this absolutely ridicules, All I did was open and account and I deposited my money in there- no fraud whats so ever as I have never done anything like that. I used so many banks and no has ever done this to me. I can't even check my account balance online as they cancelled it without notice. I've never experienced dealing with someone this ruthless. I don't plan on dealing with keybank again but now i basically don't know what to do as I cant travel 3-4 hours to the bank.

Monetary Loss: $2500.

Location: New York, New York

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Scott h Yuq

they did the same thing to me and put my home back into foreclosure. your not alone.

Guest

I am going through the same situation and the lady I spoke to her name was also sara... she didn't give me any reason..

I am happy to leave them to be honest since they are the worse bank to deal with. When it was still first niagara it was phenomenal but now key bank is worthless...

the only hassle is changing the auto payment information online but other than that, I am happy I am out.

Guest

They did the same thing to me! I hate that bank

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