I got myself into a situation with my mortgage (not with Key). My 80 year old parents jumped through hoops to help me out. Went to a branch and deposited a $6600 check the day before I had to wire a large mortgage payment to keep my home out of foreclosure. I checked...
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ID
#1698866 Review #1698866 is a subjective opinion of poster.
Product
Key Bank Usa Account
Cons
  • Poor customer service
Reason of review
Poor customer service
Tags
  • 5 Day Hold On Funds

Key Bank Usa - What A Joke!

1.0
Details
I open an account on line. I recieve a letter requesting me to prove my residence. No problem so I do that and then set up my direct deposit just to recieve another letter informing me my account is closed. I hope I can stop my direct deposit and Ill be calling in the morning for a reason my acount was closed. No way will I reopen in if thats a option. Keybank is not trustworthy enough to hold 5 cents of my money. The bank is a true JOKE!
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ID
#1454617 Review #1454617 is a subjective opinion of poster.
Product
Key Bank Usa Account
Reason of review
Poor customer service
1.0
Details
I am so sick of trying to deal with these people. They closed out my account, held my money for a month, had me default on my mortgage, then charged me with FRAUD because my phone got compromised and hackers got into my account and apparently did some *** but key bank...
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5 comments
Anonymous
#1616276

the checks are from company accounts with bank names like etrade and various others that are not common. Also this is my first month out of foreclouser with a loan modification where I had been put on probation to see if I could afford to make my payments on time. does that answer your questions?

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ID
#1428772 Review #1428772 is a subjective opinion of poster.
Product
Key Bank Usa Account
Cons
  • Wanted to close my account and called me a fraudster
  • Closed account accused me of fraud
Reason of review
Bad quality
Loss
$10000
Preferred solution
lawsuit
Tags
  • Fraud Activities
  • Seized Account
  • Class Action Lawsuit Needed
Verified Buyer

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1.0
Details
Key Bank Usa - Stole my money, closed out my accounts, refusing to tell me why!
Key Bank Usa - Stole my money, closed out my accounts, refusing to tell me why!
Key Bank Usa - Stole my money, closed out my accounts, refusing to tell me why!

Update by user Feb 07, 2019

Just fed up with this. This is what our country has turned into!

The biggest thieves we have to watch out for are not the people creeping around at night. Its the people hiding in plain sight.

This pissed consumer is a *** JOKE! I heard that they get results, not a...

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ID
#1421462 Review #1421462 is a subjective opinion of poster.
Product
Key Bank Usa Account
Cons
  • Rude service
  • Closing accounts for no reason
  • Refusal to speak to me
Reason of review
Bad quality
Loss
$1200
Preferred solution
to sue them
Tags
  • Closed Account
  • False Fraud Charges
  • Wrongful Fraud
  • Seized Account
1.0
Details
I overdrue my account by 1.73 thats one dollar and seventy three cents and thus was at 7 oclock at night no wat to put money in to fix...next morn at 9:00 when they open put in 2 dollars...called and it said acct was 23 cents...then they hit me with an overdraft...what...
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3 comments
Anonymous
#1616272

Keep your check book balanced......Do not spend money you don't have.....Problem solved....You're welcome... It's not that hard.

This is easily avoidable and completely your fault.

OK... tell me about how I must work for them.

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ID
#1314413 Review #1314413 is a subjective opinion of poster.
Product
Key Bank Usa Account
I'm not a member but this bank had a lien hold on my home from the previous owner wich my title company had already taken care of before closing 2 years before, when I had bought the house, well they had told me this account was not close and that the previous owner...
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ID
#1283704 Review #1283704 is a subjective opinion of poster.
Product
Key Bank Usa Account
Reason of review
Return, Exchange or Cancellation Policy

Key Bank Usa - Worst Bank

1.4
Details
After i paid my auto loan off they continued to charge via auto pay on my account. They stated this is standard even though the account is paid off. Also stated no refund would be given even though it was already paid. This is one of many issues i have had with the bank. Dont expect anyone there to help either as they have the worst customer service.
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ID
#1225473 Review #1225473 is a subjective opinion of poster.
Product
Key Bank Usa Account
Reason of review
Problems with payment
1.0
Details
I went into key bank in my neighborhood payday before last to take some money out of my account.I had gotten 60 dollars out in the form of 40 dollars cash and two 10 dollar rolls of quarters. I'm a bus rider so when I opened one of the coin rolls it had a Canadian coin...
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ID
#1196700 Review #1196700 is a subjective opinion of poster.
Product
Key Bank Usa Account
Pros
  • Convenient
Cons
  • No accountability for their mistakes
Reason of review
Problems with payment

Key Bank Usa - I cancelled and asked for a refund.

Money was taken out was it yall
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ID
#1167215 Review #1167215 is a subjective opinion of poster.
Product
Key Bank Usa Account
Reason of review
Problems with payment

Key Bank Usa Reviews

  1. 62 reviews
  2. 4 reviews
  3. 4 reviews
  4. 0 reviews
  5. 2 reviews
Key Bank Usa reviews
1.0
Details
You guys are all monsters.I joined the key at work program and left my bank of 20 years. I was supposed to receive my bonus of $200 for switching . I was told 90 days. In about 75 days, I unknowingly found out that my key at work program was never entered properly....
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2 comments
Anonymous
#1437234

Single mom with direct deposit with key for years. Overdraft of $10 the day before regular direct deposit.

$38.50 Fee assessed AFTER direct deposit the next day.

To me KEY is so concerned with dates when it’s incoming funds but will do the opposite for outgoing funds. Do NOT post date a check; headquarters literally told me the bank “isn’t concerned with dates”!

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ID
#1138510 Review #1138510 is a subjective opinion of poster.
Product
Key Bank Usa Account
Reason of review
Problems with payment