Product: Key Bank Usa Account Clear all filters (0 of 35 reviews match)
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Key Bank Usa - Worst Bank

After i paid my auto loan off they continued to charge via auto pay on my account. They stated this is standard even though the account is paid off. Also stated no refund would be given even though it was already paid. This is one of many issues i have had with the bank. Dont expect anyone there to help either as they have the worst customer service.
1.4
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Key Bank Usa Account
#1225473
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I went into key bank in my neighborhood payday before last to take some money out of my account.I had gotten 60 dollars out in the form of 40 dollars cash and two 10 dollar rolls of quarters. I'm a bus rider so when I opened one of the coin rolls it had a Canadian coin...
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1.0
Product
Key Bank Usa Account
I liked
  • Convenient
I didn't like
  • No accountability for their mistakes
#1196700
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Key Bank Usa - I cancelled and asked for a refund.

Money was taken out was it yall
Product
Key Bank Usa Account
#1167215
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You guys are all monsters.I joined the key at work program and left my bank of 20 years. I was supposed to receive my bonus of $200 for switching . I was told 90 days. In about 75 days, I unknowingly found out that my key at work program was never entered properly....
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Anonymous
Ann Gillmore

Single mom with direct deposit with key for years. Overdraft of $10 the day before regular direct deposit. $38.50 Fee assessed AFTER direct deposit the next day. To me KEY is ...

1.0
Product
Key Bank Usa Account
#1138510
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I have had the same account number for 30 years, Key Bank is just the most recent bank that has bought out First Niagra, which bought out HSBC, which bought out First Federal, which bought out NorthStar and so on...I am sure I missed a few, but you get the point....
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2.5
Product
Key Bank Usa Account
I liked
  • How user friendly your web site and cell application is
I didn't like
  • Knowledge of the service reps
  • I do not like how you close credit accounts based to inactivity
#1106415
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i called Key Bank becasue a creditor had deposited a check in error. Although the check had not yet cleared the account, i was informed that a stop payment was not an option. I also had made 4 small debits the day before (with ample funds available). The item sent in...
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1.0
Product
Key Bank Usa Account
I didn't like
  • Takes unfair advantage of consumers
#1036829
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Key Bank Usa Account Review

Processing time to add someone in account. I when to Iraq for deployment and I wanted my mom to pay my car payment. Guess what since it took 7 day to transit to Iraq and plus Kuwait. She still not in my account.
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Key Bank Usa Account
#1036347
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THIS IS THE WOSRT BANK EVER!My account information got stolen and when i reported it and asked them to stop the account or change the account information they refused! Allowing whoever that has my information access to my account, Which to me seems illegal. After 3...
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Key Bank Usa Account
#985852
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I started at HSBC to First Niagra to Key Bank due to mergers.Had mutiple accounts as in savings, checking, tradional IRA and Roth, LOC, Investments, annuities, credit cards, CD's, business, etc. Went on vacation on the 22 of December returned the 29th. Had received...
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1.0
Product
Key Bank Usa Account
I didn't like
  • Closed my accounts that started with hsbc to first niagra to key
  • Entire experience incompetent and unethical people
#982711
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I cannot believe key bank charges customers an overdraft fee when a check comes in against a deposit because they are holding the deposit as a pending deposit.One day later the deposit is no longer pending and was good but the fee has been charged give me a break...
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Product
Key Bank Usa Account
I didn't like
  • Entire experience incompetent and unethical people
#981405
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