Product: Key Bank Usa Auto Loan Clear all filters (3 of 3 reviews match)
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I bought a new car and it is financed thru key.the first payment was due on the 14th and on the 15 they called me asking where the payment was and how it was paid and when. i asked why i would be contacted a day after it was due and the person who i talked to said its...
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Anonymous
Smitty

You're way off bade.Every bank I've ever heard of (now) calls you the first day after a due date.They will call you every day, often multiple attempts per day.Also engaging in...

1.0
Brooklyn, Ohio
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Key Bank Usa Auto Loan
#1131694
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I have been trying to mid an online payment for my husbands auto loan. Even setting up the account was a trying experience. It took me three customer service reps to point something out to me that they all should have known. Back to today's issue. I was able to process...
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1.0
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Key Bank Usa Auto Loan
I didn't like
  • Incompetent customer service
#1001841
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Key Bank Usa - Horrible experience

#1086715
1.0
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Even though I pay on time, they claim it was not processed within timeline. So I am charged with more fees. Sometimes I do not even receive a statement, I have to call them. I just do not know where to begin, just a horrible experience.
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