Product: Key Bank Usa Banking Service Clear all filters (0 of 13 reviews match)
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I've had an account at Key Bank for 10 years but they closed my account four months ago because of no activity for 90 days - WITHOUT notifying me! I logged into my online account to check the balance of my account to find a vague error message about an issue with...
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Anonymous
Anonymous

You WERE notified when you opened the account. Fine print.

Anonymous
Anonymous

What do you you mean "IT IS POSSIBLE" that they have you old mailing address? You as a functioning adult should know if you've updated your address. They aren't going to call,...

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Key Bank Usa Banking Service
#1442408
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In Philadelphia Bustleton location clerk named Lana was the most uninformed person I have ever met. In addition her rudeness was beyond anything I have ever experienced while banking. After I told her that she is not in Russia anymore she calmed down a little, but boy,...
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2.0
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Key Bank Usa Banking Service
#1355366
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Key Bank Usa - Con artist

there charged me on pay day 6 overdraft fees and charge me another 125 dollars I am done going to another bank they should be shut down for stealing other peoples money I try to argued it was a mistake but the lady told me nothing she could do for me I go are u seriesous I would never let anyone or there family join there *** bank they rare just a bunch of liers that don't care about there customers how would they feel if I took there money from there hard working pocket they would not like it
1.0
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Trexlertown, Pennsylvania
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Key Bank Usa Banking Service
I didn't like
  • Rip u off
#1172242
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It does not matter what time of day or branch.They only have 1 teller working both counter and driveup and they are always as slow as a snail. Just now I waited 15 min. In the drive up window line with only 1 car infront of me, when I saw 2 more cars pull into the...
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1.0
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Key Bank Usa Banking Service
#1117869
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Key bank made an unauthorized change to my checking account.They turned on the overdraft feature without my knowledge or authorization. The result was over $600 in fees added to my account in 3 weeks! I went to the local branch and asked for the manager. The actual...
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grbullets
grbullets

Well after fighting with the banks top level for a week, they finally refunded the $630 in fees, but I still have some fees showing from this mistake that THEY made. I will pr...

1.0
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Key Bank Usa Banking Service
I didn't like
  • Being treated like a liar
  • Incompetent customer service
  • Support
#1055600
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Key Bank Usa - Banking Service Review
Instead of mailing me info on this banks policy's and fees and doing the right thing by having me sign a policy agreement I found out last Friday that this bank just helped themselves to $25 of MY money because I did not use their atm. This should have been clear at...
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1.0
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Key Bank Usa Banking Service
#990095
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Forced transition from First Niagara bank to KeyBank, which I hate and had closed out accounts 30 years ago! Have a car loan with First Niagara bank which monthly payments were scheduled for the 20th of each month, give or take a day , are now, through KeyBank,...
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Anonymous
Anonymous

Did the same to our home equity loan. Tried to place the blame on the online bill pay from credit union. They hoard checks then post payments a week or more after the due date...

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Key Bank Usa Banking Service
#940180
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I am in the same boat.Only thing is I went to Branch in Manhattan, New York. Mr. George Albero took my particulars. He even wrote code on my copy. When i called Bonus Dept. that when will i get the $300 bonus. They said they didn't find code in application, so even if...
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Key Bank Usa Banking Service
#914388
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Key Bank is the worst bank I have ever had to deal with when it comes to a loan.I recently bought a boat from a gentleman that had his loan through Key Bank. First it took them two weeks just to send a copy of the title for the boat and trailer to my bank so we could...
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Anonymous
Peter pitrone

We have had a boat loan 9 years. They have no customer service skills and make up what they want to take for principle & interest. I think that's why they use coupon books for...

1.0
Brooklyn, Ohio
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Key Bank Usa Banking Service
#907096
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After closing all of my accounts months ago, I received an email bill from KEY BANK threatening a credit action if I did not pay a service fee for a non-balance.After numerous emails they did reduce the bill from 36.00 to 12.00 dollars. When I called and try to pay by...
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1.0
Brimley, Michigan
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Key Bank Usa Banking Service
#823699
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