I've had an account at Key Bank for 10 years but they closed my account four months ago because of no activity for 90 days - WITHOUT notifying me! I logged into my online account to check the balance of my account to find a vague error message about an issue with...
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3 comments
Anonymous
#1626593

You WERE notified when you opened the account. Fine print.

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ID
#1442408 Review #1442408 is a subjective opinion of poster.
Service
Key Bank Usa Banking Service
Reason of review
Closed account, NO notification
Preferred solution
All of my previous bank statements so I know where the $1200 went and a check for the
2.1
Details
In Philadelphia Bustleton location clerk named Lana was the most uninformed person I have ever met. In addition her rudeness was beyond anything I have ever experienced while banking. After I told her that she is not in Russia anymore she calmed down a little, but boy,...
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ID
#1355366 Review #1355366 is a subjective opinion of poster.
Service
Key Bank Usa Banking Service
Reason of review
Poor customer service

Key Bank Usa - Con artist

1.0
Details
there charged me on pay day 6 overdraft fees and charge me another 125 dollars I am done going to another bank they should be shut down for stealing other peoples money I try to argued it was a mistake but the lady told me nothing she could do for me I go are u seriesous I would never let anyone or there family join there *** bank they rare just a bunch of liers that don't care about there customers how would they feel if I took there money from there hard working pocket they would not like it
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ID
#1172242 Review #1172242 is a subjective opinion of poster.
Service
Key Bank Usa Banking Service
Cons
  • Rip u off
Reason of review
over draft
Loss
$400

Key Bank Usa - Key Bank SUCKS!!

1.0
Details
It does not matter what time of day or branch. They only have 1 teller working both counter and driveup and they are always as slow as a snail. Just now I waited 15 min. In the drive up window line with only 1 car infront of me, when I saw 2 more cars pull into the bank, I said *** no abd backed up quickly and parked. I person made it in before me and was helped inside. So I was next I step up and I am told to wait a min. So I asked are you still helping the driveup window? The answer was yes, now we are going on 20 min. For 1 car at tbe driveup. So the teller has to go back and ask what they were doing with the driveups check, CASH IT OK.... it was only a $67.85 dollar check. My good god. It is enough to make you want to close your acct. Which is exactly what I did my time is worth something just as there's. but they don't seem to care. Lazy company, lazy employees!
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ID
#1117869 Review #1117869 is a subjective opinion of poster.
Service
Key Bank Usa Banking Service
Reason of review
Poor customer service
1.0
Details
Key bank made an unauthorized change to my checking account.They turned on the overdraft feature without my knowledge or authorization. The result was over $600 in fees added to my account in 3 weeks! I went to the local branch and asked for the manager. The actual...
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1 comment
grbullets
#1346425

Well after fighting with the banks top level for a week, they finally refunded the $630 in fees, but I still have some fees showing from this mistake that THEY made. I will probably have to fight with them for another month to get those fees refunded and don't know if it's even worth it.

I can't imagine how a bank gets away with making unauthorized changes to a checking acct that results in fees up the ying yang. They need to be stopped. I wonder how many other peoples jaw will drop when they open their next bank statement? I won't be surprised if there ends up being a class action suit against this bank because I cannot believe that I'm the only one they did this to.

You can bet that this acct will be closed ASAP and I won't do business with Key bank again if they're giving money away. They should be shut down.

Worst experience with a bank in my entire life and I'm no spring chicken. Do a review search on this bank and you'll be able to count the good reviews on one hand..

ID
#1055600 Review #1055600 is a subjective opinion of poster.
Service
Key Bank Usa Banking Service
Cons
  • Incompetent customer service
  • Being treated like a liar
  • Support
Reason of review
Poor customer service
Loss
$650
Preferred solution
Full refund

Key Bank Usa - Banking Service Review

1.0
Details
Key Bank Usa - Banking Service Review
My bank First Niagara was bought by Keybank last October. Instead of mailing me info on this banks policy's and fees and doing the right thing by having me sign a policy agreement I found out last Friday that this bank just helped themselves to $25 of MY money because I did not use their atm. This should have been clear at the time they became Keybank. Instead they get rich off of customers who have no clue about these fees. And this has been going on since October, I just found out. They're crooks. Be very careful with them.
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ID
#990095 Review #990095 is a subjective opinion of poster.
Service
Key Bank Usa Banking Service
Reason of review
Pricing issue
Forced transition from First Niagara bank to KeyBank, which I hate and had closed out accounts 30 years ago! Have a car loan with First Niagara bank which monthly payments were scheduled for the 20th of each month, give or take a day , are now, through KeyBank,...
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1 comment
Anonymous
#1262786

Did the same to our home equity loan. Tried to place the blame on the online bill pay from credit union.

They hoard checks then post payments a week or more after the due date. FCU here we come.

ID
#940180 Review #940180 is a subjective opinion of poster.
Service
Key Bank Usa Banking Service
Reason of review
Order processing issue
I am in the same boat.Only thing is I went to Branch in Manhattan, New York. Mr. George Albero took my particulars. He even wrote code on my copy. When i called Bonus Dept. that when will i get the $300 bonus. They said they didn't find code in application, so even if...
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ID
#914388 Review #914388 is a subjective opinion of poster.
Service
Key Bank Usa Banking Service
Reason of review
FIGHTING FOR BONUS
Loss
$300
Tags
  • Bank Bonjus
1.0
Details
Key Bank is the worst bank I have ever had to deal with when it comes to a loan.I recently bought a boat from a gentleman that had his loan through Key Bank. First it took them two weeks just to send a copy of the title for the boat and trailer to my bank so we could...
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1 comment
Anonymous
#1293068

We have had a boat loan 9 years. They have no customer service skills and make up what they want to take for principle & interest.

I think that's why they use coupon books for payment. Loan sharks don't take this much interest. Last month walked into bank in kittery Maine Jason processed payment put 89.74 to interest and the other 628.60to principle . This month same pay date 712.00 for interest and 5.00 went to principle.

For 3 years. Sent extra principle and they never apply it. They are thieves.

All I want is the correct payoff so I can write a check and be out of there. anyone reads this please let us know if you have similar problems ready to get a lawyer involved.

ID
#907096 Review #907096 is a subjective opinion of poster.
Service
Key Bank Usa Banking Service
Reason of review
UNPROFESSIONAL
Preferred solution
Deliver product or service ordered
Tags
  • Key Bank Recreational Loan

Key Bank Usa Reviews

  1. 62 reviews
  2. 4 reviews
  3. 4 reviews
  4. 0 reviews
  5. 2 reviews
Key Bank Usa reviews
1.0
Details
After closing all of my accounts months ago, I received an email bill from KEY BANK threatening a credit action if I did not pay a service fee for a non-balance.After numerous emails they did reduce the bill from 36.00 to 12.00 dollars. When I called and try to pay by...
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ID
#823699 Review #823699 is a subjective opinion of poster.
Service
Key Bank Usa Banking Service
Reason of review
Poor customer service
Preferred solution
Full refund