1.0
Details

Update by user Nov 05, 2019

Bank has credited $38.80 for last Overdraft fee and explained if an overdraft remains for more than 5 days another overdraft fee is incurred. Also explained is the option that I was not aware of that you can opt out of items being paid when there us insufficient funds...

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ID
#1700174 Review #1700174 is a subjective opinion of poster.
Product
Key Bank Usa Checking Account
Reason of review
I am responsible for the initial OD charges as I forgot about the Auto deduct, The overdraft charges incurred on top of the overdraft charges I would like refunded it is she was really it is rapist it is unconscionable
Loss
$140
Preferred solution
Reimburse for the overdraft fees incurred on the overdraft fees
1.0
Details
Key Bank Usa - KeyBank is a bank who will take litterly anyone with a breath, they are here to take money from the poor!

Update by user Jul 17, 2019

Also received a call from their executive office from Julie Miller, who called me after 30-60 days from the letter of denial to receive the $500 promotion and only gave me the $300, to assure me I wouldn't receive the $500! Are you kidding me, this is like a sore that...

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ID
#1591051 Review #1591051 is a subjective opinion of poster.
Product
Key Bank Usa Checking Account
Cons
  • Refusal to speak to me
  • Takes unfair advantage of consumers
  • Being treated like a liar
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Full refund
Tags
  • Key Customer Service
  • Key Website
  • Wrongful Fraud

Update by user Jan 31, 2019

Still ABSOLUTELY NOTHING from these people so I filed a complaint with the BBB, Attorney general, the National trade commission and their main branch... But that was a week ago, although I did get responses back from all of the above (except key bank). They said it...

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ID
#1438470 Review #1438470 is a subjective opinion of poster.
Product
Key Bank Usa Checking Account
Cons
  • Wanted to close my account and called me a fraudster
  • Being treated like a liar
  • Takes unfair advantage of consumers
Reason of review
Bad quality
Tags
  • Fraud Activities
  • Key Customer Service
  • Seized Account
On March 5, 2018, I went to the Key Bank Branch located at 30 West Whipp Road in Centerville Ohio to open a checking account.After about two and a half hours later, I thought that the task was successfully completed. They placed a three day hold on my annuity check,...
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ID
#1210813 Review #1210813 is a subjective opinion of poster.
Product
Key Bank Usa Checking Account
Reason of review
Poor customer service

Key Bank Usa - Putting a hold on a check twice

1.0
Details
I deposited a check they made $100 available, and they put 400 on hold. then they put another hold on the check for $500, making my account negative. I spend all day on the phone talking to different people to be told there's nothing I can do about it.
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ID
#1203414 Review #1203414 is a subjective opinion of poster.
Product
Key Bank Usa Checking Account
Reason of review
Problems with payment
1.0
Details
Key Bank froze my mother account.Playing games with me about my DPOA papers for my mother. Wont release my mother retirement and ssi (from my deceased stepfather) Its against the federal law to withhold that from her. Key Bank managers in Boardman Ohio and Garfield...
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ID
#1167312 Review #1167312 is a subjective opinion of poster.
Product
Key Bank Usa Checking Account
Reason of review
Been giving me problems since me and my deposited $33,000. Its been nothing but *** with them
Loss
$36000
Preferred solution
release my mother retirement money/my late stepfathers money. $2370.00

Key Bank Usa - I am feeling out complate

1.0
Details
The account was only maybe a week old and key bank put block on it and they said it was because of fraudulent account activity they also did not issue my rent for account activity this was for a personal checking account now i cant unlock it and key bank wont unlock it for me they sent me master cards for each account now they wont even let me use them i cant take money out or put money in And i only openened to use you for direct depsits in and out of this account they charged me fees to open these accounts witch they wont even let me use the accounts i am not very Happy with this problem i would like you to fix it for me
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ID
#1065719 Review #1065719 is a subjective opinion of poster.
Product
Key Bank Usa Checking Account
Cons
  • I am pissed off
Reason of review
They shut down accounts and will not remove the block on my accounts the account was not even a week old i am dissaponited about this issue i want this resolved
Loss
$100
Preferred solution
Let the company propose a solution
*** bank.I discovered a couple of dollars missing in my checkings account. I called the *** 800 number this *** dumb phillipino female with an accent tells me all these lies about how they can automatically take out 17 dollars from my account because i used the atm a...
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1 comment
Anonymous
#1343380

Something about you is very racist. Do you think that being Philippina influenced what she told you?

She was reading a script. I don't think that your ethnicity is any reason why you are unable to understand how a bank account works.

ID
#1065376 Review #1065376 is a subjective opinion of poster.
Product
Key Bank Usa Checking Account
Reason of review
Problems with payment
1.0
Details
Since late 2016 Key Bank acquired First Niagara Bank.We have 5 varied checking accounts and 2 loans that were transitioned. We've used Bill Pay systems for many years at First Niagara and other banks, including TD Bank, PNC, Univest, Fulton. By comparison, Key Bank's...
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1 comment
Anonymous
#1277727

exactly true, I'm leaving this bank

ID
#998302 Review #998302 is a subjective opinion of poster.
Product
Key Bank Usa Checking Account
Pros
  • No deposit slips required
Reason of review
Problems with payment

Key Bank Usa Reviews

  1. 62 reviews
  2. 4 reviews
  3. 4 reviews
  4. 0 reviews
  5. 2 reviews
Key Bank Usa reviews
1.0
Details
Vow, I should have read those reviews before doing business with key Bank!I used Key Bank Guilderland Branch for a very long time. A year ago, I realized there was a monthly fee taken out of my checking account, cumulating to $375 ($25/month). Prior to the occurrence...
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1 comment
Anonymous
#1241136

$25 per month which totaled $375? That is 15 months that you did not look at your statements or come into a KeyBank Branch to inquire about what was going on?

Even if it took the Relationship Manager at the University Office 6 months to do anything, you still had 9 months prior that you did not even look at your account or check online banking? You could have had a baby in that time! Shame on you! You are just as much to blame as the bank.

I check my online banking at least once to twice per week as should everyone. If you don't keep track of your accounts, you allow banks like KeyBank to debit your account uncontested. Unfortunately, you are then at their mercy because you signed an account agreement that stated the terms and charges.

When you sign a contract you are bound by those terms. I really hope that you do not hold advanced academic degrees, because you do not deserve them.

ID
#858744 Review #858744 is a subjective opinion of poster.
Product
Key Bank Usa Checking Account
Cons
  • Not trust worthy
Reason of review
Pricing issue