I bought a new car and it is financed thru key. the first payment was due on the 14th and on the 15 they called me asking where the payment was and how it was paid and when.
i asked why i would be contacted a day after it was due and the person who i talked to said its the policy to call when a payment hasnt been received before the due date. ive never heard of such a practice when nothing is late til 30 days after its due.i have never had a bank due this.bad customer service to say the least.
Product or Service Mentioned: Key Bank Usa Auto Loan.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.