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Been over 2 months since they closed out my account and stole $1,827.59 from me. So if you are looking for a bank to trust having your money in let me give you the actual run down on how this bank does business. Now before I begin I have all documents to back this up....
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#1451076
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I was recently laid off I'm a seasonal worker I get laid off in the winter for about 2 months every year this year when I got laid off I apply for my unemployment and I had recently moved and bought my unemployment benefit card that is dealt with through this bank. to...
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Anonymous
Anonymous

Ding Ding Ding....The award for the longest, most incoherent run-on sentence goes to you...

#1449355
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I've had an account at Key Bank for 10 years but they closed my account four months ago because of no activity for 90 days - WITHOUT notifying me! I logged into my online account to check the balance of my account to find a vague error message about an issue with...
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Anonymous
Anonymous

You WERE notified when you opened the account. Fine print.

Anonymous
Anonymous

What do you you mean "IT IS POSSIBLE" that they have you old mailing address? You as a functioning adult should know if you've updated your address. They aren't going to call,...

#1442408
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Still no communication from this bank after someone hacked into my checking account, tried to open up credit cards in my name from 3 different states. So their fraud protection policy is to freeze all of your accounts, close them down, put a report out on YOU the...
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I didn't like
  • Wanted to close my account and called me a fraudster
  • No accountability for their mistakes
  • Being treated like a liar
#1438470
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Key Bank Usa in Anchorage, Alaska - Closed business checking account on short notice

I am in Arizona for the winter and office forwarded me a letter from keybank announcing they were closing my business checking account and credit card services as of jan.16 2019. This is very little time to set up with new bank, get hundreds of checks,notify dozens of direct deposit companies and agencies of the change ,set up new credit card service etc. This will cost me thousands without explanation. Thanks Key Bank. Their loan officer nominated me SBA Alaska Small Businessman of the Year ,which I won in 1992. Now they toss me. ???
3.4
Details
Additional Fees
Customer service
Diversity of Products or Services
Product or Service Quality
Reliability
Staff
Value for money
I liked
  • Banking with them
#1436073
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I am so sick of trying to deal with these people. They closed out my account, held my money for a month, had me default on my mortgage, then charged me with FRAUD because my phone got compromised and hackers got into my account and apparently did some *** but key bank...
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Anonymous
Anonymous

the checks are from company accounts with bank names like etrade and various others that are not common. Also this is my first month out of foreclouser with a loan modificatio...

Anonymous
Anonymous

How does an event that's only a month old put your mortgage in default? A default won't happen unless you're at least 90 days past due on your house note. That said, you can't...

1.0
I didn't like
  • Closed account accused me of fraud
  • Wanted to close my account and called me a fraudster
#1428772
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It seems key banks fraud protection policy is that if you get victimized by someone breaching your account the least of your worries is the hacker themselves. Key Banks policy is to target you, their loyal customer! Why? Its simple these detective rejects and drop outs...
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Anonymous
Anonymous

Key Bank did nothing about my PayPal-to-Key Bank computer *** despite a 2 full days warning (phone Sunday, personal visit Monday) in advance of pending unauthorized debits ......

1.0
I liked
  • Having a checking account
I didn't like
  • Not even a courtesy of half of those fees waived
  • Them stealing my money
#1424803
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Key Bank Usa - Stole my money, closed out my accounts, refusing to tell me why!
Key Bank Usa - Stole my money, closed out my accounts, refusing to tell me why!
Key Bank Usa - Stole my money, closed out my accounts, refusing to tell me why!
I got a call from key bank, the guy said that there had been some odd activity on my account. I told him yeah the other day I tried to log in and it had been locked out due to too many failed attemps, but I called the bank they never said a word about the fact it was 3...
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1.0
I didn't like
  • Closing accounts for no reason
  • Refusal to speak to me
  • Rude service
#1421462
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Key Bank Usa in Waterville, Ohio - Horrible

Problems with my bank account and they left Matt Keel in charge of it.. biggest dumb *** ever.. He did nothing but lielie and come up with reasons of his own ..lazy .. disrespectful..non caring.. I would never let him or trust him with my account again...
Waterville, Ohio
#1420975
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Contact Key Bank Usa

Mailing Address:
KeyCorp Headquarters
127 Public Square
Cleveland, Ohio 44114
United States
Phone:
(800) 539-2968
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Key Bank Usa - Matt Keel needs fired

Don't do business with Matt Keel..he's rude.. disrespectful..only there for a paycheck check...
#1420969
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