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Took out a HELOC for $100,000. KeyBank gave me the loan then during the process took out not one but two liens for the loan. They admitted the mistake but can do nothing to fix it. My Title company/Escrow company made multiple attempts to correct by faxing in requests...
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1.0
Des Moines, Washington
I didn't like
  • Empty promises to do something
#1262122
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Horrible horrible horrible experience at KeyBank on McAndrews and crater Lake Avenue in Medford Oregon. Long story short I deposited a check into my checking account that is for my business and the teller during the process of depositing the check explained to me that...
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#1262011
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This bank lists daily transactions in whatever order they can to generate the most fees. I have direct deposits of payroll and other deposits on the same date every month (a small amount less than $10). I had recently authorized a recurring payment via debit card with...
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1.0
I didn't like
  • Knowledge of the service reps
  • Being treated like i was unintelligent
  • Being verbally attacked and abused
#1255672
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INCOMPETENT MANAGERS AND CUSTOMER SERVICE!!! NO MATTER HOW MANY TIMES (WHICH HAVE BEEN MANY!!) THAT WE HAVE SUBMITTED IMPORTANT DOCUMENTS , SUCH AS A "POA" TO UPDATE INTO THEIR SYSTEM, THEY HAVE REPEATEDLY,...AGAIN REPEATEDLY NOT TAKEN CARE OF TO ENTER INTO AND UPDATE...
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1.0
I didn't like
  • I am pissed off
  • Entire experience incompetent and unethical people
#1247928
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Key Bank Usa - Fat obese *** working as an employee

Keybank branch in bridgeport tacoma, i was at the branch few weeks ago, she had no idea what she is doing, she is too busy paying attention to how much i have in my account. She talks and sounded like a *** Keybank sucks
#1240298
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Key Bank Usa - Relese my funds

Yea and im sposta get 2 plane tickets so we can go see our daughter who is hurt pretty bad right now
3.2
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#1238539
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Key Bank Usa - Worst Bank

After i paid my auto loan off they continued to charge via auto pay on my account. They stated this is standard even though the account is paid off. Also stated no refund would be given even though it was already paid. This is one of many issues i have had with the bank. Dont expect anyone there to help either as they have the worst customer service.
1.4
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#1225473
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On March 5, 2018, I went to the Key Bank Branch located at 30 West Whipp Road in Centerville Ohio to open a checking account. After about two and a half hours later, I thought that the task was successfully completed. They placed a three day hold on my annuity check,...
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#1210813
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Key Bank Usa - Putting a hold on a check twice

I deposited a check they made $100 available, and they put 400 on hold. then they put another hold on the check for $500, making my account negative. I spend all day on the phone talking to different people to be told there's nothing I can do about it.
1.0
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#1203414
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I have a key bank debit card for my unemployment customer service is no help they have a bogus phone number which advertisers roadside help and the number that's on the back of the card the representative cannot assist there is no available supervisor when needed. On...
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1.0
#1199568
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