Key Bank USA Reviews

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Key Bank USA - Fraudulent transactions of over 6,300 taken out of savings and Key Bank refused to refund
Update by user Apr 01, 2020

****Monetary loss= $6,300****

Update by user Apr 01, 2020

Things I forgot to mention:1) When I called the fraud dept when I noticed the fraudulent activity on 12/27 they said “wow looks like this started back in March 2019 and they were watching your account depositing and taking out change. I...

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2 comments
#1863785

One of the creepiest people I've never met was an investigator from Key Bank when my account was hacked several years ago through PayPal. She kept me on the telephone (she called me) for over an hour repeating the same questions in a rather harsh, accusatory manner.

I had to remind her that Key had been notified via 24-hour emergency line on Sunday and in person (by me) at a branch office Monday morning of an impending (but not yet transacted) series of 5 unauthorized debits yet allowed my account to be emptied (overdrawn) on Tuesday.

Miserable service, *** followup. They did eventually put money back into my account but so did PayPal and Key was a lot more efficient about removing it once I'd been made whole.

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Featured
ID
#1847720 Review #1847720 is a subjective opinion of poster.
Service
Key Bank Usa Customer Care
Cons
  • No consumer protection against fraudulent transactions
  • Support
  • Not even a courtesy of half of those fees waived
Loss
$6
Preferred solution
Full refund

Close account

Id like to have somebody in a senior capacity call me so I can effectively close two or three accounts over the phone. Im a senior and I dont have time or capability to go to a branch

User's recommendation: Don’t use KEY BANK.

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ID
#2902310 Review #2902310 is a subjective opinion of poster.
Location
New Haven, Connecticut
KEY BANK RETAIL BANKING COMPANY UNITED STATES Foreign Operations Remittance Department Chief Executive Officer ( CEO ) MR. CHRIS GORMAN Office Of The Manager Tel: +1 91* *** **** Email: customercare.keybanking@***.com NEXT OF KIN APPROV KEY BANK RETAIL BANKING COMPANY...
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ID
#2891199 Review #2891199 is a subjective opinion of poster.
Location
Athens, Attica
New Reviewer

Depositing a check

If I deposit a government check in my account on a Saturday how much can I withdraw right after I deposit it?
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ID
#2796922 Review #2796922 is a subjective opinion of poster.
Location
Brooklyn, New York

Delayed payments

My husband arranged for payments for our auto on the phone with a representative. They never sent the processed the payments and threatened us instead. The rep refused to let me speak with a manager at first. Once he finally agreed - he kept me on hold for 20 mins

User's recommendation: AVOID THIS BANK LIKE THE PLAGUE.

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ID
#2701822 Review #2701822 is a subjective opinion of poster.
Location
Baltimore, Maryland

Trying to log on

I do what it instructs to get new password or what ever, area won't let me type in. We have been with the bank since Cleveland Trust and both worked with Cleveland Trust. My husband retired from Key after 32 years. We have the same checking account for 59 years as long as we are married. Brink back Cleveland Trust a good bank God Blnoneess, Fran.
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ID
#2664460 Review #2664460 is a subjective opinion of poster.
Location
New Port Richey, Florida

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Service Charge

Needed a cashiers check from a personal account. Key Bank charged $8.00 for the check. Branch Manager (Montgomery Road, Cincinnati, Ohio) told me they could not waive the fee even though it had a substantial balance. Lousy attitude. I told them to close the account. I'll put my money elsewhere.

User's recommendation: Find a Bank that actually values you as a customer.

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ID
#2430960 Review #2430960 is a subjective opinion of poster.
Location
Janesville, Wisconsin
Loss
$16
Preferred solution
Full refund

Distribute charge

Key Bank USA - Distribute charge
I call to distribute a charge and for me to be able to do that I have to send my ID CARD to make sure that was me whos on the phone
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ID
#2398766 Review #2398766 is a subjective opinion of poster.
Location
Brooklyn, New York

No follow up

I've submitted a complaint more than two weeks ago. Did receive a call but was at a poor time. Ask this person to return the call later. Nobody every called. So I called the number twice or three time and found out it was a person name Darlene. Left at least two messages with my number. Today still no return call. I assume there are millions of complaints, so the executive branch is just super overloaded, or they don't really care. Also, customer service was a little helpful, but I need to wait two to three weeks for a print out or new statement. This is 100% Key Bank computer, or employee error.

User's recommendation: find another lender.

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ID
#2377497 Review #2377497 is a subjective opinion of poster.
Location
North Port, Florida

Employee unable to assist or read

Apparently I made a principal payment in October and some Key bank employee took upon they own to not put it into principal but to just use it as a checking account to pay the next few months payments. This causes our loan interest to stay higher because it is compounded daily on the total principal. So two months go by before I'm notified and nothing will be done because it's in the Banks favor. I sure that NYS Attorney General needs to review their books. Oh Ya a supervisor will call you back in 48 hours but guess what she/he wouldn't have an answer because they really don't want to answer you.

User's recommendation: Not to use Key Bank.

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ID
#2358012 Review #2358012 is a subjective opinion of poster.
Location
North Port, Florida

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My friends card was blocked by Key Bank

He called all day holding on for hours at a time only to get a message saying he cant be helped and being disconnected. The customer service is disgusting and when you do get through to a representative they transfer you to another representative to hold on for another hour to be disconnected with no resolution at all. Now his money is tied up during this pandemic. With things the way they are this is a big inconvenience for him and his family I give key bank a triple thumbs down. He was informed by the customer service rep that He also given a number that is not used anymore by this company. He was transferred 1 hour and 36 minutes ago to risk management and still no help. Please beware of this bank.

User's recommendation: Make sure you have your own bank account to get you money directly deposited key bank is not the move.

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ID
#2293397 Review #2293397 is a subjective opinion of poster.
Location
Jamaica, New York
Preferred solution
Let the company propose a solution

I CALLED TO GIVE INFORMATION

I was treated very rudely by the live person that I spoke to and every other attempt I only reached a recording find another bank and complain to state and federal regulators as I am going to do. In addition contact the media as I am going to do

User's recommendation: see above.

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ID
#2267026 Review #2267026 is a subjective opinion of poster.
Location
Brooklyn, New York
New Reviewer

Replacement card not arrived

I was told my card would be here in 2 to 3 days 8 days ago. I want my card expedited. This is been far too long that I have gone without the card after you guys ensured that it would be here last week.
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ID
#2123002 Review #2123002 is a subjective opinion of poster.
Service
Key Bank Usa Card Replacement
Cons
  • Empty promises to do something
Loss
$200
Preferred solution
Deliver product or service ordered
Should the customer make a mistake the key bank will just say too bad. But when it's the other way customer service refuses to show you in a statement that they corrected it. You can't get a new corrected statement, only way is to wait until next months run of...
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ID
#2094479 Review #2094479 is a subjective opinion of poster.
Location
Delmar, New York

Complaint

Recent hire and mental health of employees. Drug tests
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ID
#2088477 Review #2088477 is a subjective opinion of poster.
Location
Turrialba, Cartago
Service
Key Bank Usa Customer Care
Preferred solution
You need to check mental stability. This employee is not stable. She provides good customer service but her personal life a mess. She needs meds. She is ruining my grandsons life and having access to people s finances.

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New Reviewer

Customer service is completely unacceptable

Trying to get a replacement card, I've logged in over 13 hours of on hold wait times. No options, no solution, just CONTINUE TO WAIT. maybe there is nobody there to take the calls?

User's recommendation: Go to a different bank.

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ID
#1938317 Review #1938317 is a subjective opinion of poster.
Preferred solution
Have more agents

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