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Update by user Jan 31, 2019

Still ABSOLUTELY NOTHING from these people so I filed a complaint with the BBB, Attorney general, the National trade commission and their main branch... But that was a week ago, although I did get responses back from all of the above (except key bank). They said it...

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ID
#1438470 Review #1438470 is a subjective opinion of poster.
Product
Key Bank Usa Checking Account
Cons
  • Wanted to close my account and called me a fraudster
  • Being treated like a liar
  • No accountability for their mistakes
Reason of review
Bad quality
Tags
  • Fraud Activities
  • Key Customer Service
  • Seized Account

Key Bank Usa - Closed business checking account on short notice

3.2
Details
I am in Arizona for the winter and office forwarded me a letter from keybank announcing they were closing my business checking account and credit card services as of jan.16 2019. This is very little time to set up with new bank, get hundreds of checks,notify dozens of direct deposit companies and agencies of the change ,set up new credit card service etc. This will cost me thousands without explanation. Thanks Key Bank. Their loan officer nominated me SBA Alaska Small Businessman of the Year ,which I won in 1992. Now they toss me. ???
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ID
#1436073 Review #1436073 is a subjective opinion of poster.
Pros
  • Banking with them
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50000
Preferred solution
Let the company propose a solution
Tags
  • Account Closure
1.0
Details
I am so sick of trying to deal with these people. They closed out my account, held my money for a month, had me default on my mortgage, then charged me with FRAUD because my phone got compromised and hackers got into my account and apparently did some *** but key bank...
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5 comments
Anonymous
#1616276

the checks are from company accounts with bank names like etrade and various others that are not common. Also this is my first month out of foreclouser with a loan modification where I had been put on probation to see if I could afford to make my payments on time. does that answer your questions?

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ID
#1428772 Review #1428772 is a subjective opinion of poster.
Product
Key Bank Usa Account
Cons
  • Wanted to close my account and called me a fraudster
  • Closed account accused me of fraud
Reason of review
Bad quality
Loss
$10000
Preferred solution
lawsuit
Tags
  • Fraud Activities
  • Seized Account
  • Class Action Lawsuit Needed
1.0
Details

Update by user Jan 14, 2019

So as of January 14th key bank has only sent me a bank account summery showing how they stole $1,827.59 then I found out from a customer that he had paid me for a job for about $7,000 but I'm guessing they are "in the process" of refunding him too. Its been 2 damn...

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2 comments
Anonymous
#1613574

Key Bank did nothing about my PayPal-to-Key Bank computer *** despite a 2 full days warning (phone Sunday, personal visit Monday) in advance of pending unauthorized debits ... "don't worry" they said ; next day I was overdrawn by $8,000.00+ ...

it took them a month to sort it out (even after PayPal made good on the unauthorized debits) and I was receiving hour long rude phone calls from a person at Key Bank whom I had to question just to find out who in the heck she was and what she wanted from me (a detective who just didn't get it) ... then they returned a portion of the money to my account (wrong account number by the way) only to snatch it back when they dimly realized that I'd already been "made whole".

NEVER link anything to Key Bank account - you are vulnerable to inaction and incompetence. Stay away from the Key Bank on Fulton Road in Jackson Township, Ohio in particular and keep a close eye on the rest of them.

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ID
#1424803 Review #1424803 is a subjective opinion of poster.
Pros
  • Having a checking account
Cons
  • Not even a courtesy of half of those fees waived
  • Them stealing my money
Reason of review
Bad quality
Loss
$8000
Preferred solution
Let the company propose a solution

Key Bank Usa - Horrible

Problems with my bank account and they left Matt Keel in charge of it.. biggest dumb *** ever.. He did nothing but lielie and come up with reasons of his own ..lazy .. disrespectful..non caring.. I would never let him or trust him with my account again...
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ID
#1420975 Review #1420975 is a subjective opinion of poster.

Key Bank Usa - Matt Keel needs fired

Don't do business with Matt Keel..he's rude.. disrespectful..only there for a paycheck check...
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ID
#1420969 Review #1420969 is a subjective opinion of poster.
I have banked at key Bank in Waterville ohio for many years.... Seen many ppl come and go and I can say they always have been helpful wonderful people.. Sad to say that has came to a end.. Matt Keel now works there and I'd have to say one of the rudest none caring...
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1 comment
Anonymous
#1611155

No one cares....

ID
#1420961 Review #1420961 is a subjective opinion of poster.
1.0
Details
Do Not use this bank! Loan department customer service is inept and uncaring. I keep making payments on time and accurately and they keep refusing to show that my payments were made and try to charge me late fees when payment was made on time. Customer service people...
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ID
#1420550 Review #1420550 is a subjective opinion of poster.
Service
Key Bank Usa Auto Loan
Cons
  • Anything about interacting with anyone that works there
Reason of review
Poor customer service
In 10/4/18 I applied for a Unsecured Personal loan. On 10/17/18 I received a letter saying they could not confirm my Identity so I called. I faxed a copy of my State ID SS card and Renters Insurance on 10/24/18 I had not heard anything so I called again, they said they...
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ID
#1400811 Review #1400811 is a subjective opinion of poster.
Service
Key Bank Usa Loan
So I was going to change banks from my main Putnam Bank to Key Bank after learning that they have an app to scan my weekly payroll check and deposit instead of having to physically go to Putnam weekly. My employer doesn't have direct deposit. I opened a joint checking...
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ID
#1357903 Review #1357903 is a subjective opinion of poster.